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Basic Business Telephone Skills
Here is an example of a call where active listening skills are used and a course of action is agreed. Read the dialogue and choose the right word to complete the sentences:
Why Negotiators Live Longer - Ed Borrow
Ed Borrow says people who exhibit the number one trait of successful negotiators � negotiation consciousness � are more likely to live longer! Here are some of his tips. Choose the correct words:
Level: advanced Age: 14-100
Telephone Banking
Choose the right word to complete the sentences of the dialogue.
