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ESL forum > Make suggestions, report errors > INTERNAL ERROR 500 - making online worksheet    

INTERNAL ERROR 500 - making online worksheet



sandrel
France

INTERNAL ERROR 500 - making online worksheet
 
Hello!
I�ve just finished my online worksheet and I can�t publish it! It says "internal error 500", I tried with another navigator but it�s the same.
Would you have any idea how to solve this? Thanks!!

18 Mar 2020      



victor
Spain

Hi!
Please, could you try now and tell me if the problem continues?
Thanks! 

18 Mar 2020     



karagozian
France

Dear friends be patient. In this corona viral context everybody is on the web. There must be some traffic jams up there. Eternal gratitude to our holy Saint Victor.

18 Mar 2020     



sancoldi
Brazil

Hello, there!
Im also trying to publish the exercises I prepared and receiving an internal  error 500 message. Is it because of the amount of teachers trying to publish things at the same time?
Thanks,

18 Mar 2020     



sandrel
France

Thanks for your answer Victor. Ive tried many times and its still not working...

18 Mar 2020     



victor
Spain

Hello again!
 
Could you tell me if the problem continues?
I made some changes, but Im not sure if it is fixed now.

19 Mar 2020     



sancoldi
Brazil

Hi, Victor!
I tried again. It didnt work 

19 Mar 2020     



victor
Spain

Hi again,
Ive enabled the web server to provide a detailed description of the errors.
Id be grateful if you could try now and copy the error message for me. Thanks! 

19 Mar 2020     



sancoldi
Brazil

Hi, Victor!
Thanks for helping!
This is the message Ive been receiving. 

Server Error

500

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log.

 

19 Mar 2020     



victor
Spain

A few questions:
The error is uploading the file or saving the interactive worksheet?
Does it appear immediately or after a few time (one minute or so)?
Could you try with a pdf, instead of a doc, and tell me if the problem continues? 
 
Thanks a million for your patience! 

19 Mar 2020     



sancoldi
Brazil

Hi, Victor!
Thank YOU for all the help! 
The error happens when I try to publish the interactive worksheet and it appears as soon as I click the send button.
I dont understand what you mean by using a pdf (I havent used any files). Im sorry 

19 Mar 2020     

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