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Complaining and Returning Goods
This is a sheet I use to introduce the topic of complaining and returning goods. Once the new vocabulary has been taught and they can do this match up sheet I go on to talk about potential problems with things that we buy. We then look at an example dialogue between a customer returning something and a shop assistant. Then we talk about situations that they have been in and try and write a possible dialogue for their problem, then we act them out. Hope itīs useful, I use it with my adult classes. Em x (9th January 2013)
Copyright 09/1/2013 Emma
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