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English worksheet: Conflict situations Conflict situations

Dealing with customers who have an issue can be dfficult! This exercise will help students organise their ideas and arguments to help clarify the situation and bring a satisafctory conclusion. Motto: the customer is almost always right!

 Level:intermediate
 Age: 14-17
 Downloads:3

Copyright 08/9/2009  Geoff Roberts
Publication or redistribution of any part of this document is forbidden without authorization of the copyright owner.



Germany
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