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Business English: Dealing with complaints face-to-face worksheet

 
Complaints worksheets:

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Role plays: COMPLAINTS
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Ridiculous Complaints by Holidaymakers (Vocabulary List+Gap-fill+Vocab Exercises w Solutions)
Ridiculous Complaints by Holidaymakers (Vocabulary List+Gap-fill+Vocab Exercises w Solutions)
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COMPLAINTS IN THE SHOP - adjectives - matching
COMPLAINTS IN THE SHOP - adjectives - matching
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HEALTH CARE: COMPLAINTS
HEALTH CARE: COMPLAINTS
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3-Word Phrasal Verbs (Sixth series). Pictionary (Part 1/3). Start on at = Complain angrily
3-Word Phrasal Verbs (Sixth series). Pictionary (Part 1/3). Start on at = Complain angrily
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Age: 12-17
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Health Complaints
Health Complaints
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EVERYDAY PROBLEMS AND COMPLAINTS - pictionary
EVERYDAY PROBLEMS AND COMPLAINTS - pictionary
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EVERYDAY PROBLEMS AND COMPLAINTS - speaking and vocabulary exercises
EVERYDAY PROBLEMS AND COMPLAINTS - speaking and vocabulary exercises
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COMPLAINTS IN THE SHOP - verbs - matching
COMPLAINTS IN THE SHOP - verbs - matching
Level: elementary
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COMPLAINTS IN THE SHOP - verbs - pictionary
COMPLAINTS IN THE SHOP - verbs - pictionary
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We Complain
We Complain
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At the hotel - dealing with complaints
At the hotel - dealing with complaints
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Complain about your neighbour - speaking activity
Complain about your neighbour - speaking activity
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Age: 15-100
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Functions: « Expressing complaints » _ Making and responding to complaints (3 pages!)
Functions: « Expressing complaints » _ Making and responding to complaints (3 pages!)
Level: intermediate
Age: 10-100
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complaints role play
complaints role play
Level: intermediate
Age: 13-17
Downloads: 165

COMPLAINTS AT THE RESTAURANT
COMPLAINTS AT THE RESTAURANT
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Age: 15-100
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Holiday complaints
Holiday complaints
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Phrases for complaining and responding to complaints
Phrases for complaining and responding to complaints
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Making Complaints
Making Complaints
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Travel Agent Complaint Dice Game
Travel Agent Complaint Dice Game
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Age: 16-100
Downloads: 112

 
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   Speaking worksheets > Conversation > Complaints > Business English: Dealing with complaints face-to-face
Business English: Dealing with complaints face-to-face Business English: Dealing with complaints face-to-face

This worksheet includes topics on how to deal with a complaint face-to-face and its different phases. It also includes an example of a dialogue between an unsatisfied customer and a shop manager, which follows the topics mentioned above. The dialogue is jumbled, so the students have to put it into the correct order. The complete and ordered dialogue is on the last page. Hope it´s useful!;)

 Level:advanced
 Age: 14-17
 Downloads:32

Copyright 03/1/2010  Ana Paula Gonçalves
Publication or redistribution of any part of this document is forbidden without authorization of the copyright owner.



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