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Dealing with Customer Complaints: Six Steps worksheet

 
Complaints worksheets:

Role plays: COMPLAINTS
Role plays: COMPLAINTS
Level: intermediate
Age: 14-17
Downloads: 918

Ridiculous Complaints by Holidaymakers (Vocabulary List+Gap-fill+Vocab Exercises w Solutions)
Ridiculous Complaints by Holidaymakers (Vocabulary List+Gap-fill+Vocab Exercises w Solutions)
Level: intermediate
Age: 13-17
Downloads: 836

COMPLAINTS IN THE SHOP - adjectives - matching
COMPLAINTS IN THE SHOP - adjectives - matching
Level: elementary
Age: 10-17
Downloads: 540

HEALTH CARE: COMPLAINTS
HEALTH CARE: COMPLAINTS
Level: elementary
Age: 9-17
Downloads: 477

3-Word Phrasal Verbs (Sixth series). Pictionary (Part 1/3). Start on at = Complain angrily
3-Word Phrasal Verbs (Sixth series). Pictionary (Part 1/3). Start on at = Complain angrily
Level: intermediate
Age: 12-17
Downloads: 445

Health Complaints
Health Complaints
Level: intermediate
Age: 14-17
Downloads: 420

EVERYDAY PROBLEMS AND COMPLAINTS - pictionary
EVERYDAY PROBLEMS AND COMPLAINTS - pictionary
Level: intermediate
Age: 12-17
Downloads: 400

EVERYDAY PROBLEMS AND COMPLAINTS - speaking and vocabulary exercises
EVERYDAY PROBLEMS AND COMPLAINTS - speaking and vocabulary exercises
Level: intermediate
Age: 12-17
Downloads: 364

COMPLAINTS IN THE SHOP - verbs - matching
COMPLAINTS IN THE SHOP - verbs - matching
Level: elementary
Age: 10-17
Downloads: 334

COMPLAINTS IN THE SHOP - verbs - pictionary
COMPLAINTS IN THE SHOP - verbs - pictionary
Level: elementary
Age: 10-17
Downloads: 315

We Complain
We Complain
Level: intermediate
Age: 11-17
Downloads: 277

At the hotel - dealing with complaints
At the hotel - dealing with complaints
Level: intermediate
Age: 18-100
Downloads: 229

Complain about your neighbour - speaking activity
Complain about your neighbour - speaking activity
Level: intermediate
Age: 15-100
Downloads: 223

Functions: « Expressing complaints » _ Making and responding to complaints (3 pages!)
Functions: « Expressing complaints » _ Making and responding to complaints (3 pages!)
Level: intermediate
Age: 10-100
Downloads: 232

complaints role play
complaints role play
Level: intermediate
Age: 13-17
Downloads: 165

COMPLAINTS AT THE RESTAURANT
COMPLAINTS AT THE RESTAURANT
Level: elementary
Age: 15-100
Downloads: 170

Holiday complaints
Holiday complaints
Level: advanced
Age: 14-17
Downloads: 139

Phrases for complaining and responding to complaints
Phrases for complaining and responding to complaints
Level: intermediate
Age: 10-17
Downloads: 136

Making Complaints
Making Complaints
Level: intermediate
Age: 10-17
Downloads: 122

Travel Agent Complaint Dice Game
Travel Agent Complaint Dice Game
Level: intermediate
Age: 16-100
Downloads: 112

 
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   Speaking worksheets > Conversation > Complaints > Dealing with Customer Complaints: Six Steps
Dealing with Customer Complaints: Six Steps Dealing with Customer Complaints: Six Steps

Six steps to diffusing an angry customer, in any situation. Useful phrases for when you have to handle a customer complaint. Gap-fill exercise with answers. I hope you find it useful!

 Level:advanced
Age: +16
 Downloads:5

Copyright 20/4/2023  Emily Louise Boothroyd
Publication or redistribution of any part of this document is forbidden without authorization of the copyright owner.



Italy
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